Effective Date: November 1, 2026
This Privacy Policy applies to wp.caverjoy.com (the “Site”), operated by Caverjoy Laser Technology Co., Ltd. (“we,” “us,” or “our”). We primarily sell products to customers in the United States through the Site. This Policy explains how we collect, use, disclose, and protect your personal information, and the rights you have and how to exercise them.
Language Version: This English version is the controlling version. Any Chinese translation is provided for convenience only. In the event of any inconsistency, this English version prevails.
1. Scope
This Policy applies to personal information we process when you visit wp.caverjoy.com, register an account, place an order, contact customer service, request after-sales support, or otherwise interact with us. This Policy does not apply to third-party websites or third-party services; their privacy practices are governed by their own privacy policies.
We are a company headquartered in China and primarily sell products to customers in the United States. Your personal information may be processed by us in China or by service providers located in other countries. Regardless of where processing occurs, we apply the protections described in this Policy and require service providers to process information under contractual restrictions.
2. Categories of Personal Information We Collect, Sources, and Purposes
As required by the California Consumer Privacy Act, as amended (CCPA/CPRA), we disclose in tabular form the categories of personal information collected in the past 12 months, their sources, business purposes, and whether they are sold or shared.
| Category | Examples | Source | Business Purpose | Sold/Shared? |
|---|---|---|---|---|
| Identifiers | Name, email address, phone number, mailing address, IP address, device identifier, account ID | Provided directly by you; collected automatically | Account registration, order fulfillment, payment and logistics coordination, customer service, after-sales support, website security | No |
| Commercial information | Purchase records, payment status, shipping information, return/exchange records | Provided directly by you; payment/logistics service providers | Order processing, shipping, returns and refunds, tax/accounting compliance | No |
| Internet or network activity | Pages viewed, click behavior, access time, device type, operating system, referral source | Collected automatically (cookies/logs) | Website functionality, usage analysis, performance improvement, security protection | No; may constitute “sharing” if cross-context behavioral advertising tools are deployed, see Section 6 |
| Geolocation (approximate) | Country/region/city derived from IP address | Collected automatically | Localization, shipping estimates, compliance routing, basic analytics | No |
| Professional/business contact information | Company name, job title, business email | Provided directly by you (B2B context) | Customer relationship management, order coordination, after-sales communication | No |
Payment information: Payment card information is generally collected and processed directly by payment processors. We do not store full payment card numbers, but we may receive necessary information such as payment status, transaction ID, and billing address.
Retention periods: Account information is retained for the life of the account and for [X] years after account closure (the period needed to comply with tax/accounting obligations); order and transaction records are retained for [X] years from completion of the transaction (generally no less than 3 years, and potentially up to 7 years in tax contexts); customer service records are retained for [X] years from the last interaction; website analytics data is retained for [X] months. After these periods, we will delete or anonymize the information, except where retention is required by law or deletion is technically infeasible; in such cases, the information will be stored only with necessary security measures and will no longer be used for other purposes.
Sensitive personal information: We do not intentionally collect sensitive personal information as defined under the California Privacy Law (such as precise geolocation, financial account numbers, Social Security numbers, health information, biometric information, racial/ethnic/religious information, etc.). If collection is necessary in a specific context, we will separately provide a purpose notice and any consent or limitation-on-use channel required by applicable law.
3. How We Use Personal Information
We process personal information for the following purposes:
- Performing a contract or taking steps at your request: Processing orders, arranging payment and logistics, shipping, returns and refunds, providing after-sales support, and managing accounts.
- Business operations and legitimate interests: Maintaining website security and integrity, detecting and preventing fraud, analyzing website usage to improve functionality, internal administration, and customer relationship management.
- Legal obligations: Tax, accounting, anti-fraud, responding to law enforcement or regulatory requests, and handling consumer complaints.
- Marketing with your consent: Sending you product updates and promotional information. We will not automatically use contact details you provided for transactional purposes for third-party marketing. Marketing emails include a one-click unsubscribe mechanism; after you unsubscribe, we will stop sending marketing communications, but this will not affect transactional/service communications. Consent is a separate basis for marketing, and you may withdraw that consent at any time.
Automated decision-making: We currently do not engage in automated decision-making that produces legal or similarly significant effects on you (including profiling-driven pricing, credit, or eligibility determinations). If we introduce such decision-making in the future, we will inform you in advance of the basic logic, provide a channel to opt out or request human review, and conduct the required assessments.
4. Disclosure and Sharing
No sale or rental. We do not disclose personal information to third parties for monetary or other valuable consideration within the meaning of “sale” under the California Privacy Law. However, “sharing” requires separate analysis: as described in Section 6, if cross-context behavioral advertising tools are deployed, the disclosure may constitute “sharing” under the California Privacy Law, and California residents will have the right to opt out through the channels provided in Section 7.
Service providers and contractors: We disclose necessary information to service providers that process personal information on our behalf, including payment processors, logistics carriers, cloud hosting providers, email delivery providers, customer service tool providers, analytics providers, and legal/accounting/professional advisors. We require them by written contract to process personal information only for the purposes necessary to provide services to us; the contract prohibits them from selling/sharing the information, prohibits them from combining it with information obtained from other sources for their own purposes, and requires them to notify us if they cannot meet their obligations and to grant us audit rights. These contractual restrictions do not diminish based on the recipient’s location.
Business transfers: In the event of a merger, acquisition, reorganization, asset sale, or similar transaction, we may disclose personal information as part of the transaction assets to the recipient; the recipient must continue to be bound by this Policy, or we will notify you and obtain any necessary consent to the extent required by law.
Legal requirements and protection of rights: We may disclose information if required by law, in response to a valid request from a court or regulatory authority, or where necessary to protect the rights, property, and safety of us, our users, or the public. We will make reasonable efforts to notify affected individuals to the extent permitted by law.
5. Data Security and Security Incident Notification
We implement technical and organizational measures appropriate to the risk, including transmission encryption, access controls, employee confidentiality obligations, and service provider contractual restrictions, to protect personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet or method of electronic storage can be guaranteed to be absolutely secure.
Security incident notification: If a personal information breach, tampering, or loss occurs, we will immediately initiate our internal response and assess the scope and risk of harm. If the incident may harm your rights or interests, we will notify you in a reasonable manner (email, on-site notice, etc.) of the basic circumstances of the incident, possible impacts, measures we have taken, and protective steps you can take, and we will report to regulators as required by law.
6. Cookies, Tracking Technologies, and “Sharing” Opt-Out
We use necessary cookies to maintain basic website functionality (login status, shopping cart, security tokens); these cookies do not require consent. Non-essential cookies (analytics, performance monitoring, retargeting/behavioral advertising) are set only with your consent where required by applicable law, or are controlled through opt-out mechanisms.
“Sharing” under the California Privacy Law: If we use cross-context behavioral advertising tools (including certain analytics or advertising pixels) and disclose internet activity information to advertising/analytics partners for cross-context behavioral advertising, that disclosure may constitute “sharing” under the California Privacy Law, even if no monetary consideration is received. In that case, California residents have the right to opt out through:
- “Do Not Sell or Share My Personal Information” link: https://wp.caverjoy.com/do-not-sell-share (must be live)
- Global Privacy Control (GPC): We recognize and honor opt-out preference signals sent by browsers via GPC.
You can manage or delete cookies through your browser settings, but disabling necessary cookies may affect website functionality. Detailed cookie categories and third-party lists are set out in a separate Cookie Notice. [Drafting note: If the Site does not actually deploy retargeting/behavioral advertising pixels, this paragraph should be changed to a negative statement and the opt-out link requirement should be removed.]
7. California Residents’ Rights and Exercise Procedures
If you are a California resident and our processing activities are subject to the California Privacy Law, you have the following rights:
- Right to know: Request to know the categories of personal information we have collected, the sources, business purposes, categories of third parties to whom it was disclosed, and specific pieces of information (if a verifiable request is made).
- Right to delete: Request deletion of personal information we have collected, subject to statutory exceptions (such as completing a transaction, complying with legal obligations, or detecting security incidents).
- Right to correct: Request correction of inaccurate personal information.
- Right to portability: Obtain your personal information in a portable, readily usable format, and, where technically feasible, request direct transmission to another entity.
- Right to opt out of sale/sharing: If we engage in “sale” or “sharing” as defined under the California Privacy Law, you have the right to opt out.
- Right to limit use of sensitive personal information: If we collect sensitive personal information, you have the right to limit its use and disclosure (subject to statutory exceptions).
- Right to non-discrimination: Exercising these rights will not result in denial of service, higher prices, or reduced service quality.
How to exercise (at least two designated methods):
- Online form: https://wp.caverjoy.com/privacy-request
- Email: support@wp.caverjoy.com
- Telephone: +86 18601672919
Response time and verification: We will respond to a verifiable request within 45 days of receipt. If reasonably necessary, we may extend by an additional 45 days, and we will notify you of the extension and reasons within the first 45-day period. Identity verification measures will be proportionate to the sensitivity of the requested information; we will not require you to create an account to submit a request (if you already have an account, you may submit through that account). California residents may designate an authorized agent to exercise rights on their behalf, but a signed authorization must be provided, and we may still need to verify your identity directly.
Global Privacy Control: We recognize and process opt-out preference signals sent through browsers or extensions via GPC as valid opt-out of sale/sharing requests.
Other state laws: If the law of your state provides additional rights, we will comply to the extent applicable.
8. Minors
Our services are not directed to minors under 16 years of age.
California Privacy Law: We do not knowingly sell or share the personal information of minors under 16; for children under 13, we do not collect personal information without parental consent as required by the Children’s Online Privacy Protection Act (COPPA).
If we discover that we have collected a minor’s personal information without satisfying the above conditions, we will delete it as soon as possible. If you believe we may hold such information, please contact us through Section 10.
9. Policy Updates
We may update this Policy from time to time. The updated Policy will be posted on this page with a new effective date. For updates involving material changes to processing purposes, processing methods, or categories of personal information, or changes to our “sale/sharing” status under the California Privacy Law, we will proactively notify you before the effective date via pop-up, email, or on-site notice; if the change requires a new consent basis, we will obtain consent again rather than relying on “continued use constitutes acceptance.”
10. Contact Us
If you have any questions about this Policy, wish to exercise the rights described in Section 7, or have inquiries about personal information processing, please contact:
Caverjoy Laser Technology Co., Ltd.
Email: support@wp.caverjoy.com
Telephone: +86 18601672919
Address: Room 1701, Unit 1, Building 1, No. 9 Industrial West Road, Songshan Lake, Dongguan, Guangdong, China
Website: wp.caverjoy.com