Effective Date: November 1, 2026
1. Shipping Origin
All Caverjoy products are shipped directly from our facility in Dongguan, Guangdong, China. We do not operate overseas warehouses, and all orders are fulfilled and shipped from our primary location in China.
2. Shipping Methods and Carriers
We use international courier services, which may include DHL, FedEx, UPS, or postal channels, selected based on destination and product type. Available shipping methods (standard and expedited) and their costs will be presented at checkout based on your delivery address.
Certain products may be restricted or prohibited for shipment to specific destinations due to carrier restrictions, export control laws, or destination-country regulations. If your order contains a restricted item, we will contact you before shipment to offer an alternative or cancel and refund the order.
3. Processing Time
Orders are typically processed within 3–5 business days. Processing times may be longer during peak seasons or promotional events. Once your order has been processed, you will receive a confirmation email with tracking information. The estimated delivery times in Section 4 include order processing time.
4. Delivery Time
Estimated total delivery times, in calendar days:
- Standard Shipping: 7–15 days
- Expedited Shipping: 3–8 days
These are estimates and may be affected by customs clearance, local holidays, carrier delays, and other unforeseen circumstances.
5. Shipping Costs
Standard Shipping:
- For the countries listed in the table below: free on orders over $50; otherwise calculated at checkout.
- For other countries: $15 flat rate**; free on orders over **$300.
Expedited Shipping: optional, +$50 per shipment.
| Region / Country | Standard Shipping | Expedited Shipping | Estimated Delivery |
|---|---|---|---|
| United Kingdom, United States, Austria, Macau SAR, Oman, Pakistan, Jordan, Brazil, Bulgaria, Canada, Chile, Croatia, Czech Republic, Denmark, Hong Kong SAR, Hungary, India, Italy, Mexico, Netherlands, Norway, Portugal, Singapore, South Africa, Spain, Taiwan, Thailand, Turkey, Ukraine, Vietnam, Argentina, Australia, Colombia, Greece, Kuwait, New Zealand, Peru, South Korea, United Arab Emirates | Free on orders over $50; otherwise calculated at checkout | +$50 (optional) | Standard: 7–15 days; Expedited: 3–8 days |
| Other countries | $15 flat rate; free on orders over $300 | +$50 (optional) | Standard: 7–15 days; Expedited: 3–8 days |
Delivery times may vary due to customs clearance or local logistics delays.
6. Customs, Duties, and Import Taxes (DDU)
All orders are shipped from China. Depending on your destination country, import duties, VAT, customs clearance fees, and other related taxes may apply.
We currently operate on a DDU (Delivered Duty Unpaid) basis. This means:
- The shipping charges shown at checkout do not include destination-country duties, VAT, customs clearance fees, or other import taxes;
- These charges may be collected by the carrier or customs authority upon delivery. The exact amount is determined by the destination customs authority and carrier, not by us;
- If you refuse to pay applicable duties or taxes and the parcel is returned or abandoned, shipping costs and any duties already incurred may not be refundable;
- We declare shipment values and provide customs documentation in accordance with applicable customs laws. If you have specific documentation requirements, please contact us before dispatch.
7. Address Changes
Please ensure your shipping address is correct before completing your order. If you need to change your shipping address, contact us at support@wp.caverjoy.com within 48 hours of purchase. If your order has already shipped, we may be unable to change the address.
8. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment at: https://wp.caverjoy.com/apps/parcelpanel.
9. Risk of Loss; Lost, Damaged, or Delayed Shipments
To the maximum extent permitted by applicable law, risk of loss passes to you when we deliver the parcel to the carrier. If your shipment is lost or damaged in transit, contact us at support@wp.caverjoy.com. We will assist you in filing a claim with the carrier and, where we determine it appropriate or where required by law, arrange a replacement or refund. This section does not limit any non-waivable rights you may have under applicable consumer protection law.
If we are unable to ship your order within the estimated timeframe stated in Section 4, we will notify you by email, provide a revised shipping date, and offer you the option to cancel the order and receive a full refund. Refunds will be issued to the original payment method within [X] business days after cancellation.
10. Issues with Your Shipment
For questions about delays, lost packages, or other shipment issues, contact us at support@wp.caverjoy.com.
11. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of this Shipping Policy. Please review the full policy at: [https://wp.caverjoy.com/policies/refund-policy].
12. Policy Changes
We may modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. For material changes that affect shipping costs, duty responsibility, or delivery commitments, we will provide reasonable advance notice by email or a prominent notice at checkout where practicable. Please review this policy periodically.